Marriott's Club Son Antem

The location , hotel , spa and hotel are all excellent. The hotel is possibly a four star and the villas are 5* the only gripe was the check in. Wow that was a painful experience. Arrive an hour early to ensure you don’t waste time stood waiting for very slow and incompetent staff. The shop at the hotel is expensive , see photos for October 2024 prices.

At check in we were forced to supply a credit card to be granted access to the villa we had booked, since the membership owner of 20 yrs, accidentally my father, with whom I share a last name, hadnt fill up a “name change” form, as per "new corporate policy”…(Meanwhile a friend who went to her parents property in Paris was granted immediate access!) and I was threatened by a very Unhelpful clerck “who was just doing his job”, to be charged for the entire stay if I didnt provide it by the following day. The manager on site NEVER make an appearance, despite my requests and the entire staff was extremely unpleasant and uncooperative, so much so that I was on the verge of a nervous breakdown! Once charged for a one night stay, we finally managed to get into the villa to find out the garden was inhabited by a couple of cats, hens and a rooster, which EVERY SINGLE DAWN woke us up, despite the assurance the situation would have been taken care of, after the first complaint!! Too bad it is impossible to load videos to share the crows cheering us up at 5 oclock EVERY MORNING, forcing us to buy earplugs, while keeping the windows closed, despite the summer temperatures, to try and sleep! Hens and rooster were also free to scratch around the private pool area, despite the presence of a lifeguard, who simply pretended to shoo the away, forcing us to leave, make us wonder if in Son Antem fowls are as sacred as cows in India!?! Should we wanted to be surrounded by bothersome poultry, we would have gone to a farm, not to a 650€ a night resort and what would have happened if me or my guests were allergic to cats or worse suffer of Alektorophobia and have panic attacks because of the chicken??.. Has Marriott Management ever heard of "Avian Flu"???? After the horrible check in experience and the disturbing dawn wake up calls, not to mention the poultry pooping in the porch, not only we didnt receive any excuse from the property management and any kind of compensation for the inconvenience we had to endure, but the last day we were also REFUSED by a supposedly "manager on site" the request to check out just ONE hour later than expected!!

Definitely recommend this hotel. Staff lovely, villa lovely, clean, all facilities provided, fully equipped kitchen. Not all pools were open as the time of year but the main pool was a hive of activity. Lots of sunbeds. Will defo return here in the future!